SLA - Service License Agreement
Service License Agreement (SLA), quality of service and professional liability.
Up to this point it is quite clear that internet webhosting service, is to all intents, just like any other service you get, and it apply to all those characteristics and conditions that applies to any other service.
What are the ways to contact and support? What is the level of support and professional support? Do I have a contact man? What are the limits of my support? What are the support hours? Do I have access to the data center and how fast is the connection? Is there a professional responsibility and service level agreement (SLA)? Is there a full warranty on hardware and components of various accommodation? What is the response time for different malfunctions? Are there additional costs and other special support ...