Dedicated server - SLA - Service Level Agreement
Support and service level agreement - SLA
One of the most important characteristics for dedicated server service (and any other Web service) is technical support. It is important to know the technical support team which will work with your server provider. It is important to understand what are the response options in case of faults and problems.
The SLA is a document which details the level of service and the procedures of the servers provider. very important to ask your service provider present to you the SLA of the company.
Companies without a service level agreement, are less professional and often lacks of professional knowledge required for managing, operating and maintaining server farms and dedicated servers.